What can I do to have the 2012 R2 icon work on my laptop? And if I login as a different user on my 'rouge' laptop (test user) I have the same problem hence it appears that the proble is specific to the laptop. If I use other computers or laptops the same 2012 R2 icon comes up and works well. The other 2 icons are opening up just fine on the same laptop. Usually the 2012 R2 icon is the only one that UI use but, I have not used it in a while and now it is just not opening for me. I have a problem that is Laptop specific where when I try to launch the 201 R2 icon from the NetScaler portal (version 12.0) the Citrix ica session opens and then freezes after a couple of seconds and then the session disappears/closes before I see the desktop screen. Desktopģ - Published Virtual Desktop icon = Windows 7 Pro. We have 3 published virtual Desktop icons when logging into Citrix NetScaler Gateway.ġ - Published Virtual Desktop icon = Windows 2012 R2 ServerĢ - Published Virtual Desktop icon = Windows 10 Pro.